Returns & Exchange Policy
We want your hound to love their new gear! If you're not completely satisfied, returning or exchanging is easy through our self-service returns portal.
You'll need your order number and the email address used at checkout.
Is my return free?
It depends on whether you added Returns & Exchanges cover at checkout.
- If you added cover at checkout - great news! Your return shipping is covered. Simply use the portal above and your prepaid label will be provided at no cost.
- If you didn't add cover at checkout - no worries, you can still return your item, but return postage will be at your own expense. You can purchase a return label through the portal or arrange your own tracked postage back to us.
Not sure if you added it? Check your order confirmation email, it will show Returns & Exchanges cover as a line item if it was included.
Return & Exchange Conditions
To be eligible for a return or exchange, your item must meet all of the following:
- Returned within 30 days of delivery
- Unworn and unwashed
- Free from dog fur, dander, and odours including inside the lining
- All original tags still attached
- In original packaging
Items that don't meet these conditions may be declined and sent back to you.
Sale Items
Sale items aren't eligible for change of mind refunds, but we're always happy to do a swap. You can exchange a sale item for a different size, colour or style, as long as it's in stock.
Eyeing something pricier? You can exchange for an item of greater value and just pay the difference.
Sale item exchanges must meet the conditions above.
